Tecnologia

Exlibris informa:

Please contact your Certificate Authority (CA) and ask them to renew the certificate.

Note that there are 2 options -

Option 1 – renew the certificate without creating a new private key

Contact your CA and ask them to renew the certificate without creating a new private key.
    Open a support case and attach the renewed SSL certificate, the relevant intermediate certificate and the root certificate to this support case.

Option 2 – renew the certificate with creating a new private key

Open a support case, and provide the relevant information.
    Ex Libris will generate the Certificate Signing Request (CSR) and send it to you.
    Contact the CA and ask them to provide a signed certificate  
    Attach the renewed SSL certificate, the relevant intermediate certificate and the root certificate to the support case.

Please make sure that:

All of the certificates are in PEM format.
    The certificate has SHA2 encryption or higher.
    When opening a case, select Case Type – Security and Privacy, Category – Hosted Infrastructure, Sub-category – SSL Certificate Renewal. These will allow us to efficiently identify and handle these cases.

If you have any questions or difficulties following the procedure please feel free to open a support case requesting our assistance.

Please find the description of the entire process in the Ex Libris Knowledge Article "Working with custom domain names on hosted Ex Libris environments".
https://knowledge.exlibrisgroup.com/Cross_Product/Knowledge_Articles/Working_with_custom_domain_names_on_hosted_ExLibris_environments

If you have already contacted Ex Libris for the certificate renewal - please ignore this message.

If you are not the correct contact for this matter in your institution, please forward them this message and ask them to subscribe using the instructions here:
https://knowledge.exlibrisgroup.com/Cross_Product/Knowledge_Articles/Setup_Email_Preferences_to_Subscribe_to_Ex_Libris_Mailing_Lists