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Assumpte: Re: Please authorize our new IP servers [251202-000397]
Data: Mon, 1 Dec 2025 16:26:59 +0000 (GMT)
De: Data Support (ELS) <datasupportRD@elsevier.com>
Respon a: Data Support (ELS) <datasupportRD@elsevier.com>
A: ferran.jorba@uab.cat

Dear Ferran Jorba,

Thank you for contacting the Data for Research & Discovery Support Team. This is an automated acknowledgement to confirm that we have received your email. We will return our first response within 24 hours.

For all future correspondence, please include your unique reference number provided in the subject header of this email. This ensures that we are fully equipped with all necessary information to assist with your query.

Kind regards,

Data for Research & Discovery Support Team

From: Ferran Jorba
Date: 01/12/2025 04.26 PM

Dear Sirs,

I'm part of the computer staff of Universitat Autònoma de Barcelona. We are upgrading our servers, when we are using your API, the responses are incomplete. They are complete from the older servers, but incomplete from the new ones. So probably you should authorize them.

Please replace the old ones (158.109.2.47, 158.109.2.48) with the new ones (158.109.173.31, 158.109.172.38).

Thanks,

Ferran Jorba