The [[DrProject]] Ticket Query
Normally, a [[DrProject]] user can only view the tickets associated to the project
that he/she has selected/logged in to. [[DrProject]] also provides ways to customize
how a user can view the tickets on the Ticket View page. The following will help
explain how you can customize your ticket view.¶

Ticket Filters
By default, the Ticket View page will show the tickets assigned to you
if you have logged in to [[DrProject]]. Otherwise, it would show every ticket
associated to that project.¶

On the top of Ticket View page, you will see a frame that is labelled 'Filters'.
Inside this frame, you can see what filters are being activated. You can activate
more filters by selecting from the drop-down menu at the buttom right corner
of the Filters frame.

You can also get rid of filters that you don't want anymore, by clicking
the button with minus ('-') sign on the right hand of the filter. If you have
closed all the filters, the Ticket View page will show all the tickets,
with any status, associated to the project.

Once you have activated all the filters that you want, click 'Update' button to
view the new ticket results.

h3.= Status Filter
This filter is activated by default. It allows you to view only the tickets
that have the selected status(es). You can select more than one status.

• 'open' -- This shows all the tickets that have 'open' status.
• 'completed' -- This shows all the tickets that have already been closed.
• 'rejected' -- This shows all the tickets that are denied/refused to be solved.

h3.= Owner Filter
This filter allows you to view tickets that are assigned to some particular people.
You can have more than one Owner Filter, which will show tickets associated to more
than one person. There are two ways to set this filters.

• 'is' + '<user[[name]]>' -- This will result in all tickets that are assigned to
  <user[[name]]>.
• 'is not' + '<user[[name]]>' -- This will result in all tickets that are assigned
  to anybody but <user[[name]]>.

h3.= Summary Filter
This filter allows you to view tickets whose summary contains some keywords or has
certain property.

• 'contains' -- This shows the tickets whose summary contains the specific words.
• 'doesn't contain' -- This shows the tickets whose summary does not contain one of
  the specified words.
• 'begins with' -- This shows the tickets whose summary begins with the specific
  words.
• 'ends with' -- This shows the tickets whose summary ends with the specific words.
• 'is' -- This shows the tickets whose summary is the specific words.
• 'is not' -- This shows the tickets whose summary is not the specific words.

After you have selected the appropriate filter, click 'Update' to view the new ticket
results.

h3.= Type Filter
This filter allows you to view tickets with specific type(s). There are 3 types of
tickets in [[DrProject]]: defect, enhancement and task.

• 'is' + '<ticket type>' -- This shows the tickets whose type is <ticket type>.
• 'is not' + '<ticket type>' -- This shows the tickets whose type is not
  <ticket type>.

As before, you have to click 'Update' to see the new results.

h3.= Milestone Filter
This filter allows you to view tickets that are in the specific milestone(s), in the
project.

• 'is' + '<milestone [[name]]>' -- This shows the tickets in the milestone <milestone
  [[name]]>.
• 'is not' + '<milestone [[name]]>' -- This shows the tickets not in the milestone
  <milestone [[name]]>.

h3.= Priority Filter
This filter allows you to view tickets with specific priority(ies), in the project.

• 'is' + '<priority [[name]]>' -- This shows the tickets with priority <priority
  [[name]]>.
• 'is not' + '<priority [[name]]>' -- This shows the tickets that does not have
  priority <priority [[name]]>.

h3.= Reporter Filter
This filter allows you to view tickets whose reporter [[name]]s have some certain property.

• 'contains' -- This shows the tickets whose reporter [[name]]s contain the specific words.
• 'doesn't contain' -- This shows the tickets whose reporter [[name]]s do not contain one of
  the specified words.
• 'begins with' -- This shows the tickets whose reporter [[name]]s begin with the specific
  words.
• 'ends with' -- This shows the tickets whose reporter [[name]]s end with the specific words.
• 'is' -- This shows the tickets whose reporter [[name]]s are the specific words.
• 'is not' -- This shows the tickets whose reporter [[name]]s are not the specific words.

h3.= Keywords Filter
This filter allows you to view tickets whose keywords have some certain property.

• 'contains' -- This shows the tickets whose keywords contain the specific words.
• 'doesn't contain' -- This shows the tickets whose keywords do not contain one of
  the specified words.
• 'begins with' -- This shows the tickets whose keywords begin with the specific words.
• 'ends with' -- This shows the tickets whose keywords end with the specific words.
• 'is' -- This shows the tickets whose keywords are the specific words.
• 'is not' -- This shows the tickets whose keywords are not the specific words.

Sorting Ticket Results
The header of each column is a click-able. If you click the header of a column, say
'Priority', the tickets results will then be sorted by the priority values. If you click
on it the second time, the sorting order will be reversed.¶

Grouping
Other than filters, you can also view tickets in groups. The tickets that are shown are the
tickets that have been filtered by the selected filters, ordered by the selected ordering
and then grouped by the selected grouping.¶

Below the Filters frame, you will see a drop-down list, labeled 'Group results by'.
To view tickets in groups, you just have to select one of the grouping from the list. Check
'descending' if you want the groups to be view in descending order (or rather in reversed
order from the ordering that have been chosen prior to this). You can choose to view
full description of each ticket by checking the box 'Show full description under each result'.

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See also:

• DrProjectGuide
• DrProjectAdmin
• DrProjectProduction