Suport als usuaris

S'ha obert una incidència a Innovative demanant que els avisos de reserva arribada es generin també a les 2 de la tarda.

A partir d'ara els avisos de reserva arribada es generaran 2 cops al dia: a les 5 del matí i a les 2 de la tarda.

Comprovarem que es faci correctament.

Ajunto la informació que ens ha proporcionat Innovative

I have configured your autonotices so that they now run at 5am and 2pm.

Keep in mind that all auto notices run at all these times. The system is not able to generate one type of auto notices job (e.g., hold pickup notices) on a different schedule from all the other auto notices jobs.

However, the system does generate certain notice types only once per day (during the nightly process), and therefore can only send these notice types once per day, regardless of the number of times auto notices is scheduled to run. When the system runs an auto notices job the first time in a day, it generates and sends all relevant notices as configured. Notices generated during the nightly process are then automatically cleared from the queue. When the system runs the same auto notices job a second time in the same day, it does not find these cleared notices and so does not re-generate them.

Notices that are generated only once per day, regardless of how many times auto notices is scheduled to run, are:

Replacement bills (but not replacement bills for items reported lost)
    Courtesy notices
    Overdue notices (but not hourly overdue notices)

All other notices are generated each time auto notices runs.

I will now close this ticket but let me know if you need any further assistance with this.

• Avis d’arribada de reserva
• Avis de cancel•lació de reserva
• Reclamació anticipada per reserva

Per tant a partir d’ara ja no caldrà que els genereu manualment al mig mati/migdia, com algunes biblioteques fèieu.

Els avisos de reclamació de venciment i cortesia s’envien només un cop al dia, a les 5h, ja que es generen quan s’acaba l’horari de préstec.

S'ha informat d'aquest canvi a totes les gestores de SU i responsables de préstec